RENTAL INFORMATION (subject to change without notice)

On the Road

Travel Restrictions

• Clients are restricted from traveling to certain regions due to road conditions, extreme weather and/or availability of support. Restrictions are subject to change due to changing road conditions, weather, etc. Clients should inquire at rental station for all restricted areas and roads for their intended itinerary.
• Please note the following restrictions:

1. Off-road driving (non-public or "logging" roads) is not permitted.
2. Travel on the Apache Trail in Arizona is not permitted.
3. Travel to New York City is not permitted.

• No motorhomes are allowed in New York City (AKA Manhattan) because they carry Liquid Propane Gas.
• No motorhomes are allowed to travel through tunnels (i.e.. Lincoln Tunnel, Holland Tunnel, Mid Town Tunnel) due to Liquid Propane Gas Restrictions.
• There are no restrictions for motorhome travel in Queens, Brooklyn, Buffalo; with the following exception: No motorhomes on any parkways in the state of New York. They may travel on expressways but no parkways.
• Also be advised that when going over bridges like the George Washington Bridge or the Verrazano Bridge, motorhomes must use the upper level due to propane.

4. Travel in Death Valley is not permitted in July and August. In June and September travel is permitted, however, customer is fully responsible for any and all mechanical problems and/or towing. Ground temperatures can reach 140 degrees Fahrenheit or 60 degrees Celsius.
5. Travel to Alaska or Northern Canada (i.e. north of 55° latitude to the West of the Manitoba/Ontario border; north of 50° latitude to the East) is permitted at client's own risk. However, there is no reimbursement for repairs or lost use.
6. Travel into Mexico is permitted at client's own risk and with purchase of El Monte RV's Mexico Auto Liability Insurance(MALI). However, there is no reimbursement for repairs or lost use.
7. Travel during the Winter months is permitted. However, as a precautionary measure, El Monte RV may replace water with antifreeze to prevent water systems from freezing. Customers must plan on using bottled water. Special instructions may be given at the rental station.

Travel - In Winter, Far Northern Latitudes, High Elevation:

• The vehicles are able to handle colder climates, but the clients need to use their own judgment while camping.
• The heater will have to run at all times to keep the inside water system from freezing.
• The holding tanks and sewer valves are exposed to the outside and may freeze in very cold temperatures. The holding tanks should never be completely full to allow room to expand.
• As a precautionary measure during non-use at the lot, water may be replaced by El Monte RV with antifreeze to prevent water systems from freezing. There may be a surcharge if clients wish to have the motorhome de-winterized.
• The vehicles have all weather tires and are equipped with a fire extinguisher, smoke and gas detector. Snow chains are available for rent.
• Customers must plan on draining the tanks and using bottled water if it gets too cold.
• The client is responsible for damages caused by freezing of vehicle systems.
• Special instructions may be given at the rental station concerning road conditions, extreme weather and/or availability of support.

Luggage Storage:

• Limited luggage storage is available on a first-come-first served basis at some location (luggage storage is at the client's own risk). However, to facilitate the pick up and drop off procedures, we recommend that the clients store luggage in their vehicle. Soft-sided or collapsible bags are the best for storage in the vehicle.

The Generator

All of our motorhome units have a generator built-in. The use of the generator is not required for normal vehicle operation.

• The Generator runs on the same gasoline tank that the engine does. The gasoline tank must be at least 1/4 full in order for the generator to operate. Output is 110 Volt and 30-45 amps.
• The Roof Air-Conditioner, the Microwave and the Electric Setting on the Refrigerator & Freezer require 110 Volt AC to run. This means the motorhome unit is required to be connected to an external source of electricity or to have the generator running in order to use these Appliances.

Staying Overnight in a Motorhome

Since our motorhomes are Self Contained it would be possible to overnight anywhere; but it would not be legal. Motorhomes may overnight at RV Parks, Motorhome Campsites or at roadside "Rest Areas".

• Connecting the motorhome to campsite facilities requires no technical expertise.
• All of our units are "Self Contained".
• This means they contain the following:
  • Roof Air-Ducted Air Conditioning System; Generator; Wash Basin; Shower; Toilet; Electric Water Pump; (Space) Heater & Thermostat; Kitchen Sink; Range (Stove) & Oven; Microwave; Refrigerator & Freezer; Water Heater; Fresh Water Storage Tank; 2 Sewage Containment Tanks (Gray Water & Black/Blue Water); Propane Tank; 2 Seperate 110 Volt Power Outlets

Campgrounds & RV Parks

• There are approximately 16,000 campgrounds in the U.S. half of which are private and the rest which are in national and state parks and forests. Sites can be found outside major cities, in rural areas, and near popular attractions.
• Information on Campgrounds and RV Parks can be found on-line at El Monte Campground Links
• Rand McNally Road Atlas, KOA Kampground Directory, Trailer Life Campground Guide, and a California RV and Camping Guide are available upon request.

Additional information on Campgrounds and RV Parks can be found on-line at:

• www.gorving.org
• CA State Parks: www.cal-parks.ca.gov
• Nat'l Park Service: www.nps.gov or call 301-722-1257
• Nat'l Forest Service: www.fs.fed.us
• www.tracks-trails.com - comprehensive trip planning services
  • e-mail: tracks@gjct.net / phone 1-800-247-0970 / fax (320) 207-8510

Camp-Site Information

• It is always wise to check the on availability of sites long before you begin your vacation.
• Campground sites at National Parks and other commonly visited vacation/travel spots can sometimes reach capacity 5-6 months in advance.
• Not every Campground allows all sizes of Motorhomes. Most sites that can accommodate large size motorhomes make a distinction between those that are up to 25 feet and those that are larger. Please keep this in mind when making reservations.
• A great many National Parks do not have electrical, water, & sewer hook-ups.
• The type of site needed will depend on what side of the parking space the hook-ups are located. The corresponding areas on our units are all at the rear (Sewage and electrical) or near the middle (Fresh water and LPG).
• It is always better to get a site that is too big rather than too small. Please take the maximum range of length and possible upgrades into consideration when making campground reservations.
• Campground facilities vary greatly dependant on many factors, however a partial list of facilities commonly found at many campgrounds would include: electric, water, and sewage hook-ups, washing machines and dryers, swimming pools, recreation rooms, playgrounds, and on-site convenience stores.
• Prices for motorhome campsites vary considerably; $15-$45 per night on average (though prices may be higher or lower in some areas). The cost depends on different factors at different sites.
  • Many sites base their prices on the size of the space needed to park the unit (i.e. under 25ft, 25ft-29ft, over 30ft, etc.).
  • The other dominant factor is the season. The busier the season, the higher price.
  • Whether or not the site is equipped with hook-ups for electrical, water, sewer, etc may also effect the cost.

Vehicle Support: Incidents and Inconveniences

• Upon presentation of receipts and any replaced parts clients will be reimbursed up to $75 for repairs. For needed repairs over $75 clients must call El Monte RV's Roadside Assistance office for prior authorization.
• The Roadside Assistance department assists with motorhome operation problems by trouble shooting for the customer. They also assist in finding service for EMERGENCY situations that the customer might have with the motorhome (such as tire blowout, transmission failure, engine failure, etc.)
• Roadside Assistance
  • Telephone: 1-800-367-4707
  • 06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
  • 06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
  • 08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays
• Clients must report all lost time and inconveniences arising from technical or mechanical problems to the Roadside Assistance department help-line [Telephone: 1-800-367-4707]. Vehicle towing, repair and/or replacement can only be arranged by the Roadside Assistance department. Absolutely no compensation will be due for lost time and/or inconveniences arising from technical or mechanical problems if these are not first reported to the Roadside Assistance department.
• Upon return, clients are obligated to discuss these incidents with the staff at the return rental counter in order to receive compensation. Compensation for lost time and inconveniences arising from technical or mechanical problems is calculated solely upon the prior report of these incidents to Roadside Assistance. If compensation is awarded, clients may be required to sign documentation confirming that any and all problems, misunderstandings, miscommunications and/or inconveniences previously expressed in either verbal or written form have been solved, explained and/or compensated to his/her satisfaction thereby waiving any right--real or imagined--to seek any further solution, explanation or compensation.
• Clients must do as instructed by Roadside Assistance. Lack of cooperation with Roadside Assistance constitutes VOLUNTARY non-use of vehicle. Absolutely no compensation will be due for voluntary non-use of vehicle.
• During the rental period, the clients should make no attempt to contact one's travel agency, tour operator or booking agent concerning lost time and/or inconveniences arising from technical or mechanical problems. Doing so will have no effect on the availability and/or speed of vehicle towing, repair and/or replacement and absolutely no compensation of any kind will be given for communication costs incurred. Clients should be instructed by travel agency, tour operator or booking agent to coordinate the repair efforts with El Monte RV Roadside Assistance and to discuss compensation with the staff at the return rental counter.

Traffic Tickets and Citations

• Client is responsible for all traffic tickets and citations incurred during the rental period. Tickets must be handed to the rental office during return of the vehicle. Clients will be charged penalties and administrative charges for non-reporting.

Maintenance and Use Responsibility

• Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure) as well as reporting mechanical failures immediately.

Fuel

• Fuel costs are client's responsibility. Gasoline tanks are full at pickup and customer will have the option to prepay for the fuel on pickup and return empty, or return the vehicle with a full tank.
• All of our motorhomes and their generators are powered by unleaded gasoline engines.
• No claims are made as to fuel consumption. Fuel consumption will vary according to where and how vehicle is driven.

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Last Updated: December 2005